Privacy policy

Privacy Policy

Last Updated: November 11, 2025

This website, veinovafashion.com, including all related information, content, functions, tools, products, and services (collectively, the “Services”), is operated by Vailin Limited (“Veinova,” “we,” “us,” or “our”). We provide these Services to offer you a personalized shopping experience.

Our Services are hosted on Shopify, which allows us to operate our online store and related functionalities.

This Privacy Policy explains how we collect, use, and share your personal data when you visit or use our Services, make a purchase, engage in a transaction, or otherwise communicate with us.

If there is any conflict between this Privacy Policy and our Terms and Conditions, this Privacy Policy will take precedence with regard to the collection, processing, and sharing of your personal data.

Please read this Privacy Policy carefully. By accessing or using our Services, you confirm that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.

1. Information We Collect

When we refer to “personal data,” we mean information that identifies, relates to, describes, or can reasonably be linked to you as an individual. This does not include data that is anonymous or has been aggregated in a way that cannot reasonably be used to identify you.

Depending on how you interact with the Services, where you reside, and as permitted by applicable law, we may collect or process the following categories of personal data, including inferences drawn from such information:

  • Contact Information: Name, postal address, billing and shipping addresses, telephone number, and email address.

  • Financial Information: Credit/debit card details, financial account numbers, payment information, transaction details, and confirmation of payment method.

  • Account Information: Username, password, security questions, configurations, and account settings.

  • Transaction Information: Products viewed, added to cart, saved to wishlist, purchased, returned, exchanged, or canceled, as well as your past transaction history.

  • Communications: Information you provide when you contact us, for example through customer support requests.

  • Device Information: Data about your device, browser, network connection, IP address, and unique identifiers.

  • Usage Information: Information about your interaction with the Services, such as when and how you browse or engage with the website.

2. Sources of Personal Data

We may collect personal data from the following sources:

  • Directly from you: When you create an account, use our Services, communicate with us, or otherwise provide your data.

  • Automatically through our Services: From your device or browser via cookies and similar technologies when you use our website.

  • From service providers: When third-party providers collect or process data on our behalf (e.g., payment processors, logistics, or analytics tools).

  • From business partners or other third parties that support our marketing or operational processes.

3. How We Use Your Personal Data

Depending on your interactions with us and the Services you use, we may process your data for the following purposes:

  • To provide, personalize, and improve our Services:
    This includes processing payments, fulfilling orders, managing your account, storing your preferences, sending transactional notifications, organizing deliveries, handling returns or exchanges, and recommending products based on your interests.

  • Marketing and Advertising:
    We may use your data to send promotional communications (by email, SMS, or mail) and to display relevant advertising online, including personalized ads based on your browsing or purchase history.

  • Security and Fraud Prevention:
    We use personal data to authenticate accounts, detect and investigate potentially fraudulent or illegal activity, protect public safety, and maintain the integrity of our Services.
    You are responsible for keeping your login credentials secure and should not share them with others.

  • Customer Communication:
    To provide customer support, respond to your inquiries promptly, and maintain our business relationship with you.

  • Legal Compliance:
    To comply with applicable laws, respond to lawful requests from authorities, participate in legal proceedings, and enforce our Terms and policies.

4. Sharing of Personal Data

We may share your personal data with third parties in the following circumstances:

  • With Shopify:
    Our store is hosted by Shopify. Shopify collects and processes personal data related to your use of our website to operate and improve the platform.

  • With service providers:
    We share data with vendors who perform services on our behalf (e.g., IT hosting, payment processing, fulfillment, analytics, cloud storage, or customer support).

  • With marketing and business partners:
    To enable marketing activities or personalized advertising. Our partners may use your data under their own privacy policies.

  • With your consent:
    When you authorize us to share information, such as for third-party integrations or social media logins.

  • Within our corporate group:
    We may share data with affiliated companies for internal business purposes.

  • In case of a business transaction:
    Such as a merger, acquisition, bankruptcy, or asset transfer, or when required by law or legal process.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to operate our website, analyze performance, and enhance your shopping experience.

In addition, we use third-party tracking tools such as TikTok Pixel and other marketing pixels to measure the effectiveness of our advertising campaigns, display relevant ads, and understand user behavior across our platforms.

You can control cookie preferences through your browser settings or through our cookie banner when visiting the website.

6. Relationship with Shopify

Our Services are hosted and supported by Shopify. Data you provide through the Services may be transmitted to Shopify and third parties located outside your country of residence to enable or improve the Services.

Shopify may process your data to deliver features that include aggregated insights across merchants and platforms. In such cases, Shopify acts as the data controller responsible for responding to your privacy rights requests related to this use.

For more information about how Shopify handles your data and your rights, please refer to Shopify’s Consumer Privacy Policy and Privacy Portal:
👉 https://www.shopify.com/legal/privacy
👉 https://privacy.shopify.com/en

7. Third-Party Websites and Links

Our Services may include links to websites or platforms operated by third parties. We are not responsible for the privacy or security practices of those external websites and recommend that you review their own privacy policies.

Any information you share publicly (e.g., on social media) may be visible to other users and is not subject to this Privacy Policy.

8. Children’s Data

Our Services are not intended for use by children, and we do not knowingly collect personal data from individuals under the age of majority in their country.

If you are a parent or guardian and believe your child has provided us with personal data, please contact us so that we can delete it. We are not aware of any “sale” or “sharing” of data from individuals under 16 years old as defined by applicable law.

9. Data Security and Retention

No security system is entirely secure, and we cannot guarantee absolute protection. Data transmitted over the internet carries inherent risks.

We retain your data only as long as necessary to fulfill the purposes described in this Privacy Policy, including account management, legal compliance, dispute resolution, and enforcement of our agreements.

10. Your Rights

Depending on where you live, you may have certain rights regarding your personal data. These rights are not absolute and may vary based on applicable laws. They can include:

  • Right of Access: To request a copy of the personal data we hold about you.

  • Right to Deletion: To request that we delete your personal data.

  • Right to Correction: To request correction of inaccurate or incomplete data.

  • Right to Data Portability: To receive your data in a structured, commonly used, and machine-readable format.

  • Right to Opt Out: To opt out of the sale or sharing of your personal data for targeted advertising purposes.

If you are located in the United Kingdom or the European Economic Area (EEA), you may also have:

  • Right to Object or Restrict Processing under certain conditions.

  • Right to Withdraw Consent for processing where consent is the legal basis.

You can exercise these rights as indicated in the Services or by contacting us via the details below.

When required by law, we may verify your identity before processing your request. You may also appoint an authorized representative to submit such requests on your behalf.

For more information about your rights and Shopify’s data processing, please visit https://privacy.shopify.com/en.

11. Complaints

If you have concerns about how we process your personal data, please contact us first so we can address the issue.
Depending on your location, you may also have the right to file a complaint with your local data protection authority.

12. International Data Transfers

We may transfer, store, and process your personal data outside your country of residence.

When transferring data outside the EEA or the UK, we rely on lawful transfer mechanisms such as the EU Standard Contractual Clauses or equivalent UK-approved clauses, unless the destination country ensures an adequate level of data protection.

13. Contact & Data Controller

For the purposes of applicable data protection laws, the data controller responsible for your personal data is:

Vailin Limited
Email: veinovafashion.customerservice@outlook.de

If you have any questions about this Privacy Policy, our data handling practices, or wish to exercise your privacy rights, please contact us via the email above.